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frequently asked questions

  • Do you do trial lessons? Is the trial lesson free or paid?
    Yes! Your child’s first lesson is free and will be scheduled at your convenience. During the 45-minute lesson, we will assess your child based on water confidence and swimming skills and then placed in a stage-appropriate class. Contact 9227 4114 to arrange your trial.
  • How many students are there in a group class?
    The class ratio is a maximum of 6 students to 1 instructor for Learn To Swim and Baby Classes. (*Class sizes will adjust to abide by prevailing safe-distancing regulations when necessary.)
  • What is the minimum age to sign my child up for group Learn To Swim lessons?
    We accept toddlers from as young as 30 months (2.5 years old). If they have graduated from a Baby Swim Class either with us or another swim school, contact 9227 4114 to arrange your trial.
  • What is the minimum age to sign my child up for Baby classes?
    We accept babies from as young as 6 months old and up to 30 months old.
  • What happens if my child misses their lesson?
    We will credit your child with make-up class voucher for class that is not attended for any reason (yes – any reason)! The voucher will be valid as long as you have an active ongoing package with us. WhatsApp us at 9227 4114 to schedule a lesson and utilise your make-up voucher. Please refer to our Make-Up Lesson Policy for more details.
  • I’m interested to sign up! What’s next?
    Fill in this form and we’ll get back to you to arrange your free trial. Alternatively, you can also WhatsApp us at 9227 4114.
  • I have more questions. Who can I talk to?
    Email, call, or text. We’re happy to answer any questions you might have! WhatsApp: 9227 4114 Email:
  • What do I need to bring/prepare for my child’s swimming lesson?
    Please ensure that your child has a pair of swimming goggles and is properly attired in swim attire – rashguard / wetsuit / swimming costume or shorts. Water-resistant and child-friendly sunblock is also a good idea.
  • What do I need to bring or prepare for baby class?
    For Baby Class, please ensure that your child is wearing swim wear and a swim diaper – do get in touch with us if you need directions on where to purchase one! A long-sleeved rashguard is also recommended to keep your child from the sun. Please ensure that you are in proper swim attire (swim costume / shorts / rashguard / wetsuit). It is also required to bring along a loose-fitting t-shirt to be worn over – this is for your baby to learn how to grasp hold of you in the water. Don’t forget sunblock for both of you!
  • Do I need to join my child in the water?
    For Learn To Swim program, you are not required to join your child in the water. Baby Classes are hands-on so one parent is required to be in the water with the child at all times. (Trust us, the bonding is well worth the effort of getting wet!)
  • What if my child cries during the swimming lesson?
    First things first, don’t worry. It’s normal for your child to feel afraid and uncertain in a new environment and crying is just their way of releasing the anxiety that they feel. Our coaches are experienced and well-equipped to engage and familiarise your child with the surroundings. (It will get better, we promise! Find out more from two mums in this blog post here.)
  • What if my coach is absent?
    You will be informed if your coach is absent, and we will have a replacement coach to take your child’s class. As our coaches have undergone an inhouse training program, there is a standard class programme to follow and coach your child.
  • What happens if my child forgets to bring his/her swimming goggles?
    We have limited spare swimming goggles available – just approach our friendly front-counter staff for help. Shared equipment is sanitised before and after use.
  • What if my child falls sick on the day of the lesson and has to miss a lesson?
    Do contact our customer service number (+65 92274114) to inform us and arrange a make-up lesson at no cost. Please refer to the question on make-up lessons. Unlimited make-up vouchers with no expiry as long as you maintain consecutive active packages.
  • What is your wet weather plan if it is raining or there is lightning in the vicinity?
    Out of goodwill, RDP offers to arrange make-up class for students who have missed their classes or had lessons cancelled due to inclement weather. Make-ups will be assigned only where space permits. Class is cancelled after 15 mins of consistent inclement weather from the class commencement time. Class is considered conducted if at least 20 mins of class has been conducted.
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